Returns & Refund Policy
Returns Policy
Return Window: Products must be returned within 2 working days of delivery.
​
Confirmation Required: Please contact our team before sending anything back. We’ll provide you with a Returns Code and the correct returns address (please do not send items to our office).
​
Return Condition: Goods must be unused, unmarked, and in their original packaging. Unfortunately, we cannot accept items that have been used or altered.
Handling Fees
Non-faulty goods are subject to a 15% – 50% handling/restocking fee (depending on product type).
​
Spare parts: 50% handling fee.
​
Custom-built or made-to-order items (e.g., lifting slings, cargo lashings, chain hoists) may not be eligible for return, or may incur up to 100% fee.
​
These charges are applied by our suppliers, and we do not profit from them.
Shipping Costs
Customers are responsible for return shipping costs (unless the goods are faulty).
​
If the replacement costs less, we’ll refund the difference (after handling fee).
​
If the replacement costs more, we’ll request the balance.
Refunds Policy
Once we receive your returned goods at our warehouse, they will undergo a physical inspection. After successful verification, your refund will be processed.
Refunds are credited back to the same account used for payment.
​
The refund will be initiated within 7 working days after the day we receive the product back.
​
You will receive a confirmation once the refund is successfully processed.
Shipping Costs
Faulty goods can be returned for repair, replacement, or refund.
​
Our team and manufacturer will assess the product before making a final decision.
Warranties
We offer warranties across a wide range of products. For specific warranty details or to make a claim, please contact our team.
Need Help?
If you’d like to return an item, request a Returns Code, or ask about your refund, please reach out to us:
📱 +91 85111 13616
We’re always happy to assist you.